{"id":2269,"date":"2025-03-14T14:51:00","date_gmt":"2025-03-14T14:51:00","guid":{"rendered":"https:\/\/roncas.mx\/?page_id=2269"},"modified":"2025-03-14T16:33:13","modified_gmt":"2025-03-14T16:33:13","slug":"politica-de-devoluciones","status":"publish","type":"page","link":"https:\/\/roncas.mx\/en\/politica-de-devoluciones\/","title":{"rendered":"Pol\u00edtica de Devoluciones"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"2269\" class=\"elementor elementor-2269\" data-elementor-post-type=\"page\">\n\t\t\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-791374c e-flex e-con-boxed e-con e-parent\" data-id=\"791374c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe39e5 elementor-widget elementor-widget-heading\" data-id=\"3fe39e5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">POL\u00cdTICA DE DEVOLUCIONES<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9cd6eb elementor-widget elementor-widget-text-editor\" data-id=\"b9cd6eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3 data-start=\"258\" data-end=\"296\">1. Condiciones para Devoluciones<\/h3><ul data-start=\"297\" data-end=\"678\"><li data-start=\"297\" data-end=\"390\"><strong data-start=\"299\" data-end=\"309\">Plazo:<\/strong> Puedes solicitar una devoluci\u00f3n dentro de los 30 d\u00edas posteriores a la compra.<\/li><li data-start=\"391\" data-end=\"500\"><strong data-start=\"393\" data-end=\"417\">Estado del Producto:<\/strong> Los productos deben estar sin abrir, en su empaque original y sin signos de uso.<\/li><li data-start=\"501\" data-end=\"678\"><strong data-start=\"503\" data-end=\"529\">Motivos de Devoluci\u00f3n:<\/strong><br data-start=\"529\" data-end=\"532\" \/>\u2022 Producto incorrecto o defectuoso.<br data-start=\"569\" data-end=\"572\" \/>\u2022 Da\u00f1os en el paquete durante el env\u00edo.<br data-start=\"613\" data-end=\"616\" \/>\u2022 No cumpli\u00f3 con tus expectativas (aplican restricciones).<\/li><\/ul><h3 data-start=\"680\" data-end=\"710\">2. Proceso de Devoluci\u00f3n<\/h3><ol data-start=\"711\" data-end=\"994\"><li data-start=\"711\" data-end=\"818\">Solicita tu devoluci\u00f3n enviando un correo a <strong data-start=\"758\" data-end=\"779\"><a href=\"mailto:soporte@roncas.mx\" rel=\"noopener\" data-start=\"760\" data-end=\"777\">soporte@roncas.mx<\/a><\/strong> con tu n\u00famero de pedido y el motivo.<\/li><li data-start=\"819\" data-end=\"887\">Recibir\u00e1s instrucciones sobre el env\u00edo del producto de regreso.<\/li><li data-start=\"888\" data-end=\"994\">Evaluamos el estado del producto y procesamos el reembolso o cambio en un m\u00e1ximo de 5-7 d\u00edas h\u00e1biles.<\/li><\/ol><h3 data-start=\"996\" data-end=\"1015\">3. Reembolsos<\/h3><ul data-start=\"1016\" data-end=\"1226\"><li data-start=\"1016\" data-end=\"1114\"><strong data-start=\"1018\" data-end=\"1042\">M\u00e9todo de reembolso:<\/strong> Se realizar\u00e1 mediante el mismo m\u00e9todo de pago utilizado en la compra.<\/li><li data-start=\"1115\" data-end=\"1226\"><strong data-start=\"1117\" data-end=\"1146\">Tiempos de procesamiento:<\/strong> Los reembolsos pueden tardar de 3 a 10 d\u00edas h\u00e1biles, dependiendo de tu banco.<\/li><\/ul><p data-start=\"1228\" data-end=\"1359\"><strong data-start=\"1228\" data-end=\"1237\">Nota:<\/strong> No cubrimos costos de env\u00edo en devoluciones voluntarias. En casos de producto defectuoso, cubrimos el costo de retorno.<\/p><p data-start=\"1361\" data-end=\"1416\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1361\" data-end=\"1379\">\u00bfTienes dudas?<\/strong> Escr\u00edbenos a <strong data-start=\"1393\" data-end=\"1414\"><a rel=\"noopener\" data-start=\"1395\" data-end=\"1412\">soporte@roncas.mx<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>POL\u00cdTICA DE DEVOLUCIONES 1. Condiciones para Devoluciones Plazo: Puedes solicitar una devoluci\u00f3n dentro de los 30 d\u00edas posteriores a la compra. Estado del Producto: Los productos deben estar sin abrir, en su empaque original y sin signos de uso. Motivos de Devoluci\u00f3n:\u2022 Producto incorrecto o defectuoso.\u2022 Da\u00f1os en el paquete durante el env\u00edo.\u2022 No cumpli\u00f3 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-2269","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/pages\/2269","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/comments?post=2269"}],"version-history":[{"count":10,"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/pages\/2269\/revisions"}],"predecessor-version":[{"id":2294,"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/pages\/2269\/revisions\/2294"}],"wp:attachment":[{"href":"https:\/\/roncas.mx\/en\/wp-json\/wp\/v2\/media?parent=2269"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}